Chem-Dry Platinum » Services » Our Customer Charter

Our Customer Charter

Calls Answered By A Person

We will always politely answer your calls in person during office hours; 9am - 5pm, Monday to Friday.

No-Obligation All-Inclusive Quotes

You will receive a free no obligation quote over the phone or in writing within three days of your enquiry. We will always confirm the price with you before we start work.

Work Completed To Your Satisfaction

When work is completed we will review the results with you and you will be asked to sign an itemised invoice stating that you are satisfied.

A Full Service

When we send your quote we'll let you know what else we can offer you from our Carpet and Upholstery and Curtain cleaning to our range of fabric protectors.

Fast Response

As soon as you accept our quote we will arrange the next mutually convenient date and time to complete the work.

Neat And Clean Technicians

We aim to impress with the neat, professional and clean appearence of all Chem-Dry employees and representatives.

First Class Vehicles

All our vehicles are branded with our name and are in good and clean condition throughout.

Thorough Inspections

We will pre-test and inspect all items you would like cleaned and make a note of the results on your quote.

Friendly Follow Up

Your feedback on the quality of our services is vital, so we will always leave a questionnaire or give you a friendly follow-up call within 48 hours of our visit.