Satisfaction Guaranteed with Our Customer Charter
1. A Person at the Other End
All your calls will be answered courteously, in person, during our office hours: 9am - 5pm, Monday to Friday.
2. Full Service Treatment
As we send your quote we will advise you on what else we can offer you from our range of Carpet and Upholstery and Rug cleaning and our fabric products and protectors.
3. Fast Response
When you have accepted our quote we will quickly arrange a mutually convenient date and time to carry out the work.
4. First Class Vehicles
You will recognise our vehicles as they are all signed with our name and logo, and are clean and in good condition all over.
5. Neat and Clean Technicians
We always amaze our customers with the clean, professional and tidy presentation of all our employees and representatives.
6. Work Completed To Your Satisfaction
We will review the results with you and you will be asked to confirm an itemised invoice showing that you are completely satisfied when the work is completed./font>
7. Thorough Inspections
The Chem-Dry technicians will always test and examine all items you want cleaned and note down the results on your quote before we start the work – meeting your every need.
8. No-Obligation All-Inclusive Quotes
You can be given a free no obligation quote in writing or over the phone within three days of your request. Before we start the work, we will always confirm the price with you.
9. Courtesy Quotes
We always provide a courtesy quote and offer you handy promotional material when work is finished.
10. Friendly Follow Up/h2>
Gaining your feedback about the quality of our service is very important, so we always offer you a feedback questionnaire or offer you a pleasant follow-up call within 48 hours of our services.
Our Guarantee to you
"If you are not completely satisfied with our service we will put it right or refund your money"
